COVID-19 Policy Update

As our communities will begin to safely reopen their doors for our residents’ loved ones, we’d like to outline our new COVID-19 outdoor visitation policy. The safety of our residents and employees remains at the forefront of our operation. These policies were developed in an effort to safeguard our residents and employees from any infectious diseases such as influenza or Coronavirus.

Please note that our outdoor visitations are slowly beginning in limited areas under strict conditions that are subject to change per federal, state, and community guidelines.

While the seven states in which we operate are tied to their own unique regulations, our communities will be using this visitation policy as a standard procedure in accordance with each state’s visitation and contact restrictions. We urge you to check with your local state or community authority for further information regarding their unique restrictions.


Facility Criteria

  • There must be no new COVID cases that originated within the facility, including those involving residents or staff, within the last 14 days. New COVID admissions to a facility would not constitute a facility-onset COVID case.
  • A schedule of visitation hours must be established.
  • Adequate staff must be present to allow for personnel to help with the outdoor transition of residents, monitoring of visitation, and wiping down visitation areas after each family, partner, or friendship visit.
  • Facilities may establish additional guidelines as needed to ensure the safety of visitations and their facility’s operations.
  • Please contact your specific facility for further information regarding your visit with your loved one.


Resident Criteria

  • Residents must have the ability to safely transition from their room to an outdoor visitation location.
  • Residents who have had COVID-19 must no longer require transmission-based precautions as outlined by the CDC.
  • Prioritization for visitation should be for residents with diseases that cause progressive cognitive decline (e.g., Alzheimer’s disease) and residents expressing feelings of loneliness.
  • Residents who are able to should wear a face mask during the visitation.


Visitor Criteria

  • Visitors must wear a face covering or mask during the entire visitation.
  • Visitors must use alcohol-based hand sanitizer before and after their visitation
  • Visitors must stay in designated facility locations.
  • Visitation should be restricted to children 12 years of age or older.
  • Visitors with children must be able to manage them, and children must be able to wear a face mask during the entire visitation.
  • Special family circumstances warranting children under the age of 12 to visit can be approved by individual facilities.
  • Visitors must sign in and provide contact information.
  • Visitors must not have signs or symptoms of COVID-19; visitors must also attest to their COVID status (testing results) and if they have had COVID-19, they must provide documentation (e.g., doctor’s note) that they no longer meet CDC criteria for transmission-based precautions.
  • Visitors may provide food and beverage to the resident consistent with dietary considerations, but food should not be shared between residents and visitors.


Screening Information

  • At your scheduled appointment time you will be screened prior to visitation. This screening is very important to maintain the safety and health of our residents.
  • The screening includes taking your temperature and answering several screening questions which include where you have traveled in the last 14 days and if you have had any signs/symptoms of illness including cough, body aches, shortness of breath, headaches, etc.


It is our duty to remain as transparent as possible with our residents, communities, and families. As things continue to change rapidly, we will keep you updated and informed of any policy updates in accordance with state and federal regulations. Please contact your loved one’s facility for any further information regarding your outdoor visit.

We appreciate your patience and understanding during the COVID-19 pandemic as we work to keep your loved ones and our employees safe. We understand how challenging this time has been to not be able to visit your loved one.

We can’t wait to see you soon.