COVID-19 Policy Update

CommuniCare Health Services is paying close attention to all reports and recommendations surrounding the COVID-19 virus. We place the health and well-being of our residents and staff at the forefront of all we do.

We have established policies and procedures to protect our residents and team members from the flu and all infectious diseases, including Coronavirus. Visitation hours may vary depending on COVID-19 cases in the area. Please call your local facility directly for visitation information.

While the seven states in which we operate are tied to their own unique regulations, our communities will be using this visitation policy as a standard procedure in accordance with each state’s visitation and contact restrictions. We urge you to check with your local state or community authority for further information regarding their unique restrictions.

Facility Criteria

  • There must be no new COVID cases that originated within the facility, including those involving residents or staff, within the last 14 days. New COVID admissions to a facility would not constitute a facility-onset COVID case.
  • A schedule of visitation hours must be established.
  • Adequate staff must be present to allow for personnel to help with the transition of residents, monitoring of visitation, and wiping down visitation areas after each family, partner, or friendship visit.
  • Facilities may establish additional guidelines as needed to ensure the safety of visitations and their facility’s operations.
  • Please contact your specific facility for further information regarding your visit with your loved one.

Resident Criteria

  • Residents must have the ability to safely transition from their room to a designated visitation location.
  • Residents who have had COVID-19 must no longer require transmission-based precautions as outlined by the CDC.
  • Prioritization for visitation should be for residents with diseases that cause progressive cognitive decline (e.g., Alzheimer’s disease) and residents expressing feelings of loneliness.
  • Residents who are able to should wear a face mask during the visitation.

Visitor Criteria

  • Visitors must wear a face covering or mask during the entire visitation.
  • Visitors must use alcohol-based hand sanitizer before and after their visitation.
  • Visitors must stay in designated facility locations.
  • Visitation should be restricted to children 12 years of age or older.
  • Visitors with children must be able to manage them, and children must be able to wear a face mask during the entire visitation.
  • Special family circumstances warranting children under the age of 12 to visit can be approved by individual facilities.
  • Visitors must sign in and provide contact information.
  • Visitors must not have signs or symptoms of COVID-19; visitors must also attest to their COVID status (testing results) and if they have had COVID-19, they must provide documentation (e.g., doctor’s note) that they no longer meet CDC criteria for transmission-based precautions.
  • Visitors may provide food and beverage to the resident consistent with dietary considerations, but food should not be shared between residents and visitors.

We appreciate your patience and understanding during the COVID-19 pandemic as we work to keep your loved ones and our employees safe. We understand how challenging this time has been to not be able to visit your loved one.

If you have any further questions about our COVID-19 policy, please contact us at [email protected].

We can’t wait to see you soon.